Messages and notification preferences

This guide covers the current iOS and Android messaging and notification flows. The web client does not currently expose an equivalent Messages tab or the same notification-preference controls.

Messages on mobile

1. Open Messages

   Open the Messages tab. The header shows your unread count and a connection indicator. If the connection is reconnecting or offline, wait for the indicator to recover before assuming a message failed to send.

2. Start or open a conversation

   Select a conversation to open the chat, or choose the new-message button to start one. Event conversations can link back to the related event.

3. Send and manage messages

   Type in the composer and send the message. From the conversation menu, you can mute or unmute the conversation. In a direct message, the menu also provides the available block and report actions.

4. Return to unread conversations

   Unread conversations are reflected in the Messages header. Open the conversation to read the latest messages; older messages load as you scroll upward when more history is available.

Notification preferences on mobile

Open Profile → Settings and review the Notifications section:

• Push notifications enables or disables push delivery.
• Event reminders controls reminders for events you are attending.
• Waitlist updates controls notifications about waitlist promotions.
• Email notifications controls the email preference exposed by the app.

If the operating system has blocked notifications, the app shows Tap to enable in Settings. Open the device’s system settings, allow Hop In Sports notifications, then return to the app and check the toggle again.

Notification permission has two layers

The Hop In Sports preference and the device’s operating-system permission are separate. Both must allow notifications for push delivery to work.

What to do when a notification is missed

Open the related event from My Events or the Messages tab instead of relying only on the notification. A waitlist promotion has an expiry time, so keep push notifications enabled if you want to respond quickly.

Mobile-only behavior

Do not assume that a notification or messaging control is available on web. Use the mobile app for the flows documented on this page.

Troubleshooting

• If Messages shows an offline or reconnecting indicator, check your internet connection and retry.
• If messages do not appear, reopen the conversation and use the retry action when it is shown.
• If push notifications remain disabled, enable them in the device settings before changing the in-app preference.
• For harassment, spam, or safety concerns, use the available chat report or block action and contact Hop In Sports support if you need help.