Contact support
Email support@hopinsports.com when the help center does not answer your question.
What to include
Section titled “What to include”- What you were trying to do.
- What happened instead, including the exact error message.
- Whether you are using Android, iPhone, or the web app.
- The group or event name when it is relevant.
- A screenshot, provided it contains no private messages or sensitive payment information.
Trouble opening a web page
Section titled “Trouble opening a web page”If you see 404 · Page not found, check the link for a typo or ask the person who shared it for an updated link. Back to home returns you to the public Hop In Sports homepage.
If you see Something went wrong, choose Try again. If the same screen returns, choose Reload page. Reloading may clear details you have not saved. Choose Get help if the problem continues, and include the page address and what you were trying to do.
Payment or refund question
Section titled “Payment or refund question”Include the event name, event date, and the email address used for your Hop In Sports account. Contact the group first when the question is about its event policy or an organizer-approved exception.
Sign-in trouble in an AI assistant
Section titled “Sign-in trouble in an AI assistant”If your assistant reports that your Hop In Sports authorization has expired, complete the sign-in prompt for Hop In Sports, then retry your request.
If no sign-in prompt appears, or the same error returns after signing in, contact support with the assistant’s name and the exact error message. Include whether you are using the Hop In Sports development connection.
Safety or blocking concern
Section titled “Safety or blocking concern”Explain which surface is involved—messaging, search, an event, a group, or a profile—and include only the minimum information needed to identify the issue. For immediate danger, contact local emergency services.
See Safety, blocking, and reporting for the current mobile steps.